Announcement Regarding the Freezing and Handling of Z2U Account Funds
Dear Users:
The current online financial environment is complex and severe, with frequent illegal activities such as money laundering, posing a serious threat to the security of user funds and the normal financial order. To safeguard the security of user funds and maintain the compliant and stable operation of the platform, we strictly abide by relevant laws and regulations, including the Cybersecurity Law and the Banking Supervision and Administration Law. The Z2U platform will further strengthen its fund security management system and enhance risk prevention measures. The following is an important announcement regarding the freezing and handling of account funds.
1. Account Freeze Status
When withdrawing funds, please carefully verify and accurately enter your bank account information. If the platform's risk monitoring system detects withdrawal failures or unusual fund activity, the system will automatically initiate a temporary freeze to freeze the funds in the relevant account. These unusual conditions include: repeated attempts to enter incorrect account information; transaction patterns that closely match suspicious transaction patterns monitored by regulatory authorities; and fund flows related to accounts or institutions on risk lists.
II. Account Frozen Processing Procedures
If your account funds are frozen, the platform will immediately send you a formal notification via in-site messaging, SMS (to the mobile phone number provided during registration), or other valid contact information. We will provide you with detailed information about the account freeze, including the duration and amount of the freeze, and a preliminary assessment of the reason for the freeze.
III. Unfreezing Service
If the system determines that your account funds have been frozen due to a withdrawal failure, please follow the steps below to unfreeze your account: Use a bank card that has completed KYC (Know Your Customer) procedures on the platform to transfer an amount equivalent to 10% of the total frozen funds to a designated account generated for you by the financial system, completing the unfreezing identity verification process (e.g., if your account has $1,000 frozen, you will need to transfer $100). Once the transfer is completed and confirmed by the financial system, the frozen funds and the transferred amount will be fully refunded to the original account within 10 minutes, free of charge.
For the record, the platform will not charge any fees other than the transfer amount during the unfreezing process. Please proceed with confidence.
Our platform always prioritizes user interests and is committed to providing a secure, convenient, and efficient financial service experience. If you have any questions or need assistance regarding your account freeze or processing, please feel free to contact our customer service team. We are dedicated to serving you.
Special Announcement.
[Announcement Date] July 1, 2024