Account Fund Unfreezing Instructions
Given the high incidence of illegal activities such as online fraud and money laundering, Z2U Platform strictly adheres to local laws and regulations, the Anti-Money Laundering Law and relevant banking regulatory requirements. This is to prevent financial risks, protect users' fund security and ensure compliant account transactions. Below are the clearly specified unfreezing process and related instructions for fund freezing caused by users filling in incorrect bank information:
When withdrawing funds, users must carefully verify and accurately fill in their bank account information to ensure its authenticity and completeness. If funds are frozen due to incorrect information, the account holder must contact the platform's online customer service in person to proceed with the account unfreezing verification.
Unfreezing Verification Process: Taking 1,000 US dollars of frozen funds as an example, users are required to use their own KYC-verified bank card to recharge 10% of the frozen amount (i.e., 100 US dollars) to the exclusive bank account generated specifically for them by the platform's financial system, so as to complete identity and account ownership verification. Upon successful verification, the verification fund will be returned within 10 minutes, with no fees charged by the platform.
The platform solemnly declares that all unfreezing processes are compliant and legal, designed to safeguard the security of fund ownership and prevent risks such as account usurpation and illegal fund flow. Please ensure you use your own compliant and verified bank card for the procedures and maintain full compliance throughout the process. For any inquiries, feel free to contact online customer service. Thank you for your understanding and cooperation.
February 8, 2024